Terms & Conditions

Before tutoring may commence, instructor requires a $190 deposit and payment for the first scheduled session. So long as the student remains current on all amounts owed for tutoring, the deposit will be used to cover the cost of the last session scheduled or refunded per the instructor’s usual refund guidelines as outlined below. Payment for missed or canceled session may be deducted from the deposit at the instructor’s discretion. If such deduction occurs, student will be required to pay a new deposit of $190 before tutoring may continue.

Once tutoring hours have been scheduled between the student and the instructor and confirmed by the instructor via text message or email, an agreement to purchase the scheduled hours has thereby been entered into by the student and payment for those hours is due immediately, unless other arrangements have been made between the instructor and the student and confirmed by email from the instructor.

Any tutoring appointment for which payment has not been received by the instructor at least twenty-four hours prior to the scheduled time will be canceled.

Once a tutoring appointment has been scheduled between the instructor and the student and paid for by the student, rescheduling or cancellation is permissible by both parties with no penalty, providing twenty-four hours of notice is given. The appointment will be moved to the next mutually agreeable time, determined by the student and the instructor in the same fashion as the appointment was originally scheduled.

If running late for a scheduled appointment, the student must contact the instructor via text or email, else after fifteen minutes from the scheduled time the appointment will be considered cancelled without notice and the hours scheduled forfeit. Accommodations for lateness may be extended by the instructor, at instructor’s discretion, but are not guaranteed.

The student may not reschedule or cancel a tutoring appointment with less than twenty-four hours notice. Such rescheduling or cancellation will result in the student’s forfeiture of the balance paid for the appointment.

Discounts are available for multiple tutoring hours purchased in advance as a bundle. Once payment has been received for a bundle of hours, the instructor has thereby entered into an agreement with the student to be available to provide tutoring, within the limits of the schedules of both student and instructor. Students purchasing a bundle of hours do not need to put down an additional deposit beyond the purchase price of the bundle.

Cancellation of one appointment by either party will not constitute any change to the scheduling of subsequent appointments the student has already purchased (as part of a discounted bundle or individually) and scheduled, unless explicit arrangements are made and confirmed by the instructor via text message or email.

Hours purchased as part of a discounted bundle expire after six months from the last completed tutoring session. Expired hours are non-refundable.

A partial refund of unused hours purchased as part of a discounted bundle is available until six months have passed from the last completed tutoring session. The amount refunded will be the full purchase price of the hours minus $95 per hour already used (the instructor’s undiscounted rate), minus any transaction fees incurred by the instructor in receiving the student’s original payment or in refunding the remaining balance (for example, PayPal or other merchant transaction fees). If the amount of these charges exceeds the original balance paid, no refund shall be given.